Privacy policy

1. Who We Are

P-Tech Plumbing Solutions is a Sydney-based plumbing business providing residential, commercial and strata plumbing services throughout Greater Sydney. ABN: 56 671 643 566 Licence No: 465248C Phone: 0424 379 751 Email: info@ptechplumbing.com.au

2. Information We Collect

Depending on how you interact with us, we may collect personal information including: Full name Phone number Email address Property address Service enquiry details Information submitted through our online forms Communications between you and our team If you contact us by phone or email, we may also keep a record of those communications to help provide our services.

3. How We Use Your Information

We collect your information so we can: Respond to your enquiries Arrange plumbing appointments Provide quotations Deliver plumbing services Contact you regarding your booking Improve our customer service Meet our legal obligations We will only use your personal information for legitimate business purposes.

4. Website Analysis

Our website may collect anonymous information such as: Pages visited Time spent on the website Device type Browser type Approximate location Referring websites This information helps us improve our website and customer experience.

5. Cookies

Our website may use cookies to improve functionality and user experience. Cookies help us understand how visitors use our website and may also assist with advertising and analytics. You can disable cookies through your browser settings if you choose.

6. Google Services

Our website may use services provided by Google, including: Google Analytics Google Ads Google Tag Manager These services may collect information in accordance with Google's own Privacy Policy.

7. Third-Party Services

We may use trusted third-party providers to assist with operating our business, including: Website hosting Contact forms Email services Booking systems Analytics platforms Payment providers (where applicable) These providers only receive information necessary to perform their services.

8. Protecting Your Information

We take reasonable steps to protect your personal information from: unauthorised access misuse disclosure alteration loss While we work to keep your information secure, no website or internet transmission can be guaranteed to be completely secure.

9. Sharing Your Information

We do not sell or rent your personal information. We may disclose information where required: by law to comply with legal obligations to protect our legal rights where necessary to provide our services

10. Accessing Your Information

You may request access to the personal information we hold about you. If any information is incorrect or out of date, you may request that it be corrected.

11. Marketing

If you choose to subscribe to updates or promotions, we may occasionally contact you. You can unsubscribe from marketing communications at any time.

12. External Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites.

13. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

P-Tech Plumbing Solutions may update this Privacy Policy from time to time. Any updates will be published on this page and take effect immediately upon publication.